SHIPPING POLICY

Thank you for shopping with Perfumes Vault. We are committed to providing a safe, reliable, and efficient shipping experience. Please review our Shipping Policy before placing your order.

📦 Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

During holidays, promotional events, or periods of high order volume, processing times may be slightly longer. If there is a significant delay, we will notify you via email.

🇺🇸 Shipping Destinations

We currently ship within the United States only.

At this time, we do not offer international shipping.

🚚 Estimated Delivery Times

After your order has been processed:

Standard Shipping
3–7 Business Days

Expedited Shipping (If Available)
1–3 Business Days

Delivery times are estimates and may vary due to weather conditions, carrier operations, holidays, or other circumstances beyond our control.

💲 Shipping Costs

Shipping charges are calculated automatically at checkout based on:

  • Shipping destination

  • Shipping method selected

  • Package size and weight

  • Order value

We may occasionally offer Free Shipping promotions on qualifying orders. Promotional terms will be displayed during checkout.

📍 Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

We are not responsible for delays or failed deliveries caused by:

  • Incorrect shipping addresses

  • Missing apartment or suite numbers

  • Invalid ZIP codes

  • Customer-provided address errors

If a package is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

📦 Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.

Please allow 24–48 hours for tracking information to become available through the shipping carrier.

📭 Lost, Stolen & Delivered Packages

If your package appears to be lost during transit, please contact our customer support team. We will work with the shipping carrier to investigate the shipment.

Once a package has been marked as Delivered by the carrier, we are not responsible for:

  • Lost packages after delivery

  • Stolen packages

  • Deliveries made to an incorrect address provided by the customer

We recommend shipping to a secure location where someone is available to receive your order.

📦 Damaged or Incorrect Orders

Although every order is carefully packaged, glass products may occasionally be damaged during shipping.

If your order arrives:

  • Broken

  • Cracked

  • Chipped

  • Damaged

  • Incorrect

  • Missing items

please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Clear photos of the damaged item

  • Photos of the shipping box

  • Photos of the packaging materials

  • A brief description of the issue

After reviewing your request, we will work to provide an appropriate resolution.

🥂 Glassware Handling

Our products are made from quality glass and should be handled with care.

After delivery:

  • Inspect your items upon arrival.

  • Wash before first use.

  • Avoid sudden temperature changes unless the product specifically states it is thermal-resistant.

  • Follow any care instructions provided with the product.

❌ Order Changes & Cancellations

Orders may only be canceled or modified before they have been processed for shipment.

Once an order has shipped, we cannot:

  • Cancel the order

  • Change the shipping address

  • Modify the items purchased

Please review your order carefully before completing checkout.

⚠️ Shipping Delays

While we strive to deliver every order on time, delays may occur due to:

  • Severe weather

  • Shipping carrier delays

  • Public holidays

  • High shipping volumes

  • Natural disasters

  • Transportation disruptions

  • Other events beyond our reasonable control

We appreciate your patience and understanding should unexpected delays occur.

📜 Shipping Policy Updates

We reserve the right to update this Shipping Policy at any time.

Any revisions become effective immediately upon publication on this page.

📬 Contact Us

If you have any questions regarding shipping or your order, please contact us.

Store Name: Perfumes Vault

📧 Email: help.perfumesvault@outlook.com

📍 Address: 5900 Glencoe St, Commerce City, CO 80022