Shipping policy

🚚 SHIPPING POLICY

Thank you for shopping with Perfumes Vault. We are committed to providing a smooth and reliable shipping experience. Please review our Shipping Policy before placing your order.

📦 Order Processing

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

During holidays, promotional events, or periods of high order volume, processing times may be slightly longer. If your order is significantly delayed, we will notify you via email.

🇺🇸 Shipping Destinations

Perfumes Vault currently ships within the United States only.

At this time, we do not offer international shipping.

🚚 Estimated Delivery Times

Once your order has been processed:

Standard Shipping

  • 3–7 Business Days

Expedited Shipping (If Available)

  • 1–3 Business Days

Delivery times are estimates only and are not guaranteed. Delays may occur due to weather, carrier operations, or other unforeseen circumstances.

💲 Shipping Costs

Shipping charges are calculated at checkout based on:

  • Shipping destination
  • Shipping method selected
  • Package weight
  • Order value

From time to time, Perfumes Vault may offer Free Shipping promotions on qualifying orders. Promotional terms will be displayed during checkout.

📍 Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Perfumes Vault is not responsible for delays or failed deliveries caused by:

  • Incorrect shipping addresses
  • Missing apartment or suite numbers
  • Invalid ZIP codes
  • Customer-provided address errors

If a package is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the order.

📦 Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 24–48 hours for tracking information to become available through the shipping carrier.

📭 Lost, Stolen & Delivered Packages

If your package appears to be lost during transit, please contact our customer support team. We will assist you by working with the shipping carrier to investigate the shipment.

Once a package has been marked as Delivered by the shipping carrier, Perfumes Vault is not responsible for:

  • Lost packages after delivery
  • Stolen packages
  • Deliveries made to an incorrect address provided by the customer

We recommend shipping to a secure location where someone is available to receive your order.

📦 Damaged or Incorrect Orders

If your order arrives damaged, leaking, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

  • Your order number
  • Clear photos of the product
  • Photos of the shipping box
  • Photos of the packaging
  • A brief description of the issue

Our customer support team will review your request and provide an appropriate resolution.

🌡️ Fragrance Care During Shipping

Fragrances should be stored in a cool, dry place away from direct sunlight and excessive heat.

Extreme temperatures during shipping may temporarily affect the appearance of the fragrance but generally do not impact its quality. We recommend allowing the product to reach room temperature before use.

❌ Order Changes & Cancellations

Orders may only be canceled or modified before they have been processed for shipment.

Once an order has been shipped, we cannot:

  • Cancel the order
  • Change the shipping address
  • Modify the items purchased

Please review your order carefully before completing checkout.

⚠️ Shipping Delays

While we strive to deliver every order on time, delays may occur due to circumstances beyond our control, including:

  • Severe weather
  • Shipping carrier delays
  • High shipping volumes
  • Public holidays
  • Natural disasters
  • Transportation disruptions
  • Government actions

We appreciate your patience and understanding if unexpected delays occur.

📜 Shipping Policy Updates

We reserve the right to update this Shipping Policy at any time.

Any revisions become effective immediately upon publication on this page.

📬 Contact Us

If you have any questions regarding shipping or your order, please contact us:

Perfumes Vault

📧 Email: help.perfumesvault@outlook.com

📍 Address: 5900 Glencoe St, Commerce City, CO 80022